Last updated: 28th August 2026
Holiday Dreams (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website holidaydreams.co.uk (the “Site”) or book a holiday with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Holiday Dreams, HOLIDAY DREAMS LTD, is the data controller responsible for your personal information.
Registered address: 34 Hall Place, Spalding, England, PE11 1SG
Contact email: sales@holidaydreamsltd.co.uk. Phone: 01775 580029
2. Information We Collect
We may collect and process the following types of personal information:
- Contact details: name, email address, postal address, phone number
- Booking information: travel dates, destinations, passenger names, passport details, dietary or accessibility requirements, emergency contact details
- Payment information: billing address and payment details (processed securely via our payment providers — we do not store full card details)
- Communications: records of enquiries, calls, emails, or messages you send us
- Website usage data: pages visited, time spent on the Site, browser type, device information, and IP address, collected via cookies and similar technologies (see our Cookie Policy)
Some of this information (such as passport details, dietary requirements, or health-related information for accessibility purposes) may be classed as special category data under UK GDPR. We only collect this where necessary for your booking and with your explicit consent where required.
3. How We Use Your Information
We use your personal information to:
- Process and manage your holiday bookings and enquiries
- Communicate with you about your booking, including confirmations, changes, and travel documents
- Provide customer support before, during, and after your trip
- Send you marketing communications about offers and holidays, where you have opted in (you can unsubscribe at any time)
- Improve our Site, services, and customer experience
- Comply with legal and regulatory obligations, including those relating to financial protection (e.g. ATOL/ABTA requirements)
- Prevent fraud and maintain the security of our systems
4. Legal Basis for Processing
We process your personal information under the following legal bases:
- Contract: to fulfil our obligations when you book a holiday with us
- Consent: for marketing communications and certain special category data
- Legitimate interests: to improve our services, prevent fraud, and manage our business relationship with you
- Legal obligation: to comply with applicable travel, tax, and consumer protection laws
5. Sharing Your Information
We may share your personal information with:
- Travel Suppliers: airlines, hotels, tour operators, and other providers necessary to fulfil your booking
- Payment processors: to securely process payments
- Regulatory bodies: such as ABTA or ATOL, where required
- IT and service providers: who support our website and business operations, under appropriate data protection agreements
- Authorities: where required by law, such as in response to a legal request
We do not sell your personal information to third parties.
Some Suppliers may be based outside the UK or European Economic Area (EEA). Where this is the case, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, in line with UK GDPR requirements.
6. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Booking-related records are typically retained to meet financial and regulatory obligations.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, where applicable
- Object to or restrict certain processing
- Request a copy of your information in a portable format
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise any of these rights, please contact us using the details in Section 1.
8. Marketing Communications
If you have opted in to receive marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in any email, or by contacting us directly.
9. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Site and services are not intended for use by children under 16 without parental consent. We do not knowingly collect personal information directly from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Holiday Dreams, 34 Hall Place, Spalding, England, PE11 1SG, sales@holidaydreamsltd.co.uk, 01775 580029
You also have the right to contact the Information Commissioner’s Office (ICO) at ico.org.uk if you have concerns about how your data is processed.